McBean Australia Pty Ltd
Proudly Australian and Family operated since 2013
This web site is owned and operated by McBean Australia Pty Ltd
ABN 15 166 363 319 which is an Australian Company.
Information for General Purposes Only
Information provided on this Web site and on all publications, packaging, and labels is for general purposes only.
GST (Goods and Services Tax)
GST (Goods and Services Tax) is charged on all sales made within Australia. The amount of GST applied to each sale will be printed on your receipt.
GST on Export
Products ordered online are all subject to GST even if the delivery address is outside of Australia.
Acceptable Terms of Use Policy
By using this website, you agree to comply with this Policy and to indemnify McBean Australia Pty Ltd against any claims by third parties that occur from your violation of this Policy. We reserve the right to add to, modify, or delete any part of this Policy at any time and without notification.
Lawful Purposes Only
This website may only be used for lawful purposes and may not be used in any way to harm another person. You may not use the website in violation of McBean Australia Pty Ltd compliance regulations. You may not false advertise, make inappropriate claims, provide obscenity, or create spam using this website in any way. Spam includes 1) sending unsolicited e-mail messages or web addresses to online users, 2) posting messages that contain this website address in newsgroups that are unrelated to our products and services 3) creating false advertising. You may not gain any illegal or unauthorized access to information or other computers or networks from this site. You may not assist or permit any person to engage in any named violations.
Intended Use
All website content is the property of McBean Australia Pty Ltd or is controlled or licensed to McBean Australia Pty Ltd. You may only use images, copy, illustrations, designs, photographs, video clips, or other materials from this website as permitted by McBean Australia Pty Ltd.
The material on this site is published by us and is intended for use in Australia. The site is not intended for use outside Australia. We make no claim that the information contained on this site is appropriate or may be downloaded legally outside Australia. If you access this Web Site from outside Australia, you do so at your own risk and you are responsible for compliance with the laws in your jurisdiction.
This site is a business and commercial site, it is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site.
We do not warrant or guarantee the accuracy, adequacy or completeness of this information and materials, and expressly disclaim liability for any errors and/or omissions in this information and materials. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.
Termination
We reserve the right to terminate your Customer status and your access to this website though your account at any time. Upon termination, you must promptly destroy any material downloaded or otherwise obtained from this website.
Disclaimer
McBean Australia Pty Ltd cannot be liable for any damages of any kind related to your use of this website. All content is provided on an “as is” basis and your use of this website is at your own risk.
Pricing Policy
All of our prices are in Australian Dollars (AUD) and include GST (Goods and services tax) for customers.
We manufacture the products that we sell in Queensland, Australia. Our prices are always stated as Recommended Retail Price (RRP). The RRP of our products will be the same at all store locations.
We reserve the right to alter the RRP of any or all products at any time and without notification other than here on this website.
Gift Certificates
Gift certificates may be ordered and paid for from the products pages. The certificates have fixed nominated amounts from Thirty Dollars ($30) to Two Hundred Dollars ($200). Gift certificates may not be cashed in for cash by the buyer or the final receiver. McBean Gift Certificates have no expiry date. If there is a negative difference between the amount of the gift certificate and the cost of the products being purchased with the gift certificate, then the bearer of the certificate must pay the difference at checkout. If there is a positive difference between the amount of the gift certificate and the cost of the products being purchased with the gift certificate, then the holder of the certificate will forfeit the difference.
Orders Policy – By Any Method
When an order is placed, full payment is required before the order will be processed. Payment can be made is the following manner:
- Credit Card or Debit Card (Master Card or Visa). We do not accept Amex or Diners Cards.
- Direct Deposit
- Personal or Bank Cheque. Payment must clear before shipping.
- Money Order. Payment must clear before shipping.
- Voucher
How to Reorder
Customers may choose to re-order direct from the Resellers or Commission Agent they originally purchased from; OR they may re-order On-Line from the McBean Website.
ALL McBean Distributors are issued with a unique Re-Order Number that identifies them in our system. This Re-Order Number is printed on all McBean products and can be found on the Lid or Base of each Jar or on other packaging.
As a Customer, you will have to nominate whether you are New Customer or an Existing Customer. If you are an Existing Customer then you will be asked to click a button which will then open up to a new page. The new page will have one request only on that page……that being – Please enter the Re-Order Number. The Re-Order Number appears on the packaging of any McBean products in your possession as RN and 4 digits (RN 1234). It will then ask you to click Submit.
This will take you to the McBean online shop and cart and eventually on to the Checkout.
At checkout you will be required to fill in an online form which will include certain basic data, including Billing and Delivery address, phone, email and Date of Birth.
Completing all the fields in the form, will place you into our weekly draw for all customers, over and over, which may result in customers winning various McBean Promotional Products, Holidays, Romantic Dinners for two, Massages, Treatments at Day Spa’s and more.
Delivery Policy
We deliver products Australia wide. Orders are dispatched within 10 business days following clearance of customer payment. All McBean Products are shipped via Australia Post and / or Fastways Courier, unless special arrangements have been made with Customer Support.
Shipping Costs
Shipping costs are based on the number of products you order and your location within Australia. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. However, calculations may not be accurate if shipping via our logistics group is not viable in your area, or if you live outside Australia and if this is the case, a representative of the McBean Team will contact you to discuss what’s possible.
Shipping rates within Australia are as follows:
1 Item $8.00
2 Items $10.00
3 Items $12.00
4 Items or More $15.00 Maximum
Shipping Destinations
McBean Australia Pty Ltd ships goods Australia wide automatically.
Orders with International destinations outside of Australia will be flagged and a member of our Logistics Team will contact you to discuss your order, shipping arrangements and shipping cost.
Pick Up Policy
Orders may be not be collected from McBean Australia Pty Ltd.
However, Customers may purchase our products direct from any McBean registered distributors stalls located at various shows and exhibitions around Australia. Please see our Events Calendar to find an event near you.
There are also an ever growing number of Boutique Businesses stocking McBean products around Australia. You will find these businesses within our Store Locator.
Returns and Refunds and Guarantee
All products marketed and sold by McBean Australia Pty Ltd, its Agents or Resellers – online or from shows, exhibitions, market stalls or stockists, to consumers are sold with a No Questions Asked 100% Money Back Guarantee. If you are not satisfied with any of our products, you may return the unused portion, providing you can produce the original receipt showing the date of purchase and where your product was purchased.
Freight or postage will not be included in any refund.
Customer Service Policy
McBean Australia Pty Ltd is committed to providing exceptional customer service and first quality products. Our aim is to please and to have our customers delighted with their experiences of our Sales and after Market Services.
DISPUTE RESOLUTION
Any Client dispute arising in connection with these Terms of Use or in connection with your use of the McBean Australia Pty Ltd site which cannot be resolved by good faith negotiations between us shall be referred to mediation or to arbitration by agreement between us.
GOVERNING LAW
This agreement is governed by the laws in force in the State of Queensland, Australia.